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Policies, Privacy and Returns


The USA Shaolin Temple currently ships within the United States. We look forward to opening our online store internationally.


CONTACT US

USA Shaolin Temple
446 Broadway 2nd Fl
New York, NY 10013

email: store@usashaolintemple.org
tel: (212) 358 - 7876
fax: (212) 358 - 7879

PRIVACY POLICY

Because protecting your privacy is very important to The USA Shaolin Temple, we have adopted the following policies to safeguard your personal information and are committed to protecting its confidentiality. We will limit the collection and use of personal information to what is necessary to administer our business, provide you with the highest quality service, and offer you opportunities we think will be of interest. We will not disclose any individual information to other organizations.

Basic Statement:

The USA Shaolin Temple collects personal information from our visitors on a voluntary basis only. Personal information may include name, title, company, address, phone number, e-mail address, etc. The individual information we collect is used only by The USA Shaolin Temple to process orders which have been placed by our customers; or for marketing our products, events and/or services. We do not sell, rent or transmit personal information to other organizations.

Collection and Use:
Our web server tracks and collects general information about the visits to our web site. For example, we compile statistics that show the daily numbers of visitors to our site, the daily requests we receive for particular files, the types of browsers visitors use, the visitors' domain names, and what countries those requests come from.
The data you voluntarily provide helps us to customize our web site to better meet your needs, therefore we may request and store the following types of specific information: your name, company name, street address, telephone numbers and e-mail addresses. The USA Shaolin Temple may also retain electronic communications you send to our customer service representatives or webmaster. These may be shared only within The USA Shaolin Temple as a means to continually improve customer service.

Storage and Access:
All personal information you provide to The USA Shaolin Temple is secured on our server with restricted access. The USA Shaolin Temple reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions. Only designated employees or agents who need to carry out legitimate business functions are permitted to view your personal data. Employees or agents who violate The USA Shaolin Temple’s privacy policies are subject to disciplinary actions, up to and including termination.

Disclosure:
Because The USA Shaolin Temple considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings.

RETURN POLICY

Returns and Claims:


Claims should be made directly to the carrier when damage occurs during delivery.

No return merchandise will be accepted without a return merchandize authorization number.
  • This number must be on the outside of all packages.
  • Any packages without an return merchandise authorization number WILL BE REFUSED.
  • Have your invoice number ready when calling for a returned merchandise authorization number.
  • Authorization numbers will be VOID after 30 days.
  • C.O.D. packages WILL NOT be accepted.
Any shortage or wrong items must be reported within 8 days. No claims will be accepted after 8 days for those reasons.

Defective Merchandies:


Contact The USA Shaolin Temple to get a return authorization number within 8 days of your purchase.

The USA Shaolin Temple will replace at no charge.

New Merchandise Suitable for Return

Returns will be accepted for an even exchange of like merchandise within 8 days of your purchase.
After 8 days no merchandise will be accepted for return.
If merchandise is soiled, dirty, worn, washed, not in its original package, or altered in any way, it WILL NOT be accepted.
Customized merchandise is not returnable unless it's defective.
Customer pays all shipping and handling charges for any returned products. Original shipping charges are NON REFUNDABLE.
WE DO NOT ALLOW the return of any Uniform purchased to be used for a Halloween Outfit unless the following conditions are met.
  • The Uniform is still BRAND NEW
  • The Uniform is still professionally FOLDED
  • The Uniform bag has not been OPENED
  • The Uniform has NOT BEEN WASHED
  • The Uniform has NOT BEEN WORN

Books and Videos:


Please be advised that these items are non-refundable. Items may be exchanged for the same title if defective or damaged upon receipt.

Please email store@usashaolintemple.org for a return authorization number.

SHIPPING POLICY


The USA Shaolin Temple ships throughout the United States via United States Postal Service (USPS) Priority Mail. Shipping prices are calculated at checkout. Most orders are processed at the USA Shaolin Temple within 48 business hours. USPS Priority Mail ships in 2 - 3 business days. Be sure to include all the information required accurately. Any inaccurate credit card or billing information may delay the shipment of your order. We are not responsible for shipments to inaccurate addresses.

What happens when I place my order?
After you place your order, an order confirmation email will be sent to your inbox. If you do not receive this email, please check your spam or junk folder.

Your order will then be securely processed and fulfilled by our shipping department. You will receive an email when your order is shipped.

COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the USA Shaolin Temple © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.