Policies, Privacy and Returns
The USA Shaolin Temple currently ships within the United States. We look forward to opening our online store internationally.
USA Shaolin Temple
446 Broadway 2nd Fl
New York, NY 10013
tel: (212) 358 - 7876
fax: (212) 358 - 7879
protecting your privacy is very important to The USA Shaolin Temple, we
have adopted the following policies to safeguard your personal
information and are committed to protecting its confidentiality. We will
limit the collection and use of personal information to what is
necessary to administer our business, provide you with the highest
quality service, and offer you opportunities we think will be of
interest. We will not disclose any individual information to other
USA Shaolin Temple collects personal information from our visitors on a
voluntary basis only. Personal information may include name, title,
company, address, phone number, e-mail address, etc. The individual
information we collect is used only by The USA Shaolin Temple to process
orders which have been placed by our customers; or for marketing our
products, events and/or services. We do not sell, rent or transmit
personal information to other organizations.
Collection and Use:
web server tracks and collects general information about the visits to
our web site. For example, we compile statistics that show the daily
numbers of visitors to our site, the daily requests we receive for
particular files, the types of browsers visitors use, the visitors'
domain names, and what countries those requests come from.
data you voluntarily provide helps us to customize our web site to
better meet your needs, therefore we may request and store the following
types of specific information: your name, company name, street address,
telephone numbers and e-mail addresses. The USA Shaolin Temple may also
retain electronic communications you send to our customer service
representatives or webmaster. These may be shared only within The USA
Shaolin Temple as a means to continually improve customer service.
Storage and Access:
personal information you provide to The USA Shaolin Temple is secured
on our server with restricted access. The USA Shaolin Temple reserves
the right to use agents, who are bound by strict confidentiality
guidelines, to perform storage and processing functions. Only designated
employees or agents who need to carry out legitimate business functions
are permitted to view your personal data. Employees or agents who
violate The USA Shaolin Temple’s privacy policies are subject to
disciplinary actions, up to and including termination.
The USA Shaolin Temple considers the individual information we maintain
to be confidential, our policy is to disclose no personal information
to third parties unless release is required by law or is pertinent to
judicial or government investigations or proceedings.
Returns and Claims:
Claims should be made directly to the carrier when damage occurs during delivery.
No return merchandise will be accepted without a return merchandize authorization number.
Any shortage or wrong items must be reported within 8 days. No claims will be accepted after 8 days for those reasons.
- This number must be on the outside of all packages.
- Any packages without an return merchandise authorization number WILL BE REFUSED.
- Have your invoice number ready when calling for a returned merchandise authorization number.
- Authorization numbers will be VOID after 30 days.
- C.O.D. packages WILL NOT be accepted.
Contact The USA Shaolin Temple to get a return authorization number within 8 days of your purchase.
The USA Shaolin Temple will replace at no charge.
New Merchandise Suitable for Return
Returns will be accepted for an even exchange of like merchandise within 8 days of your purchase.
After 8 days no merchandise will be accepted for return.
If merchandise is soiled, dirty, worn, washed, not in its original package, or altered in any way, it WILL NOT be accepted.
Customized merchandise is not returnable unless it's defective.
Customer pays all shipping and handling charges for any returned products. Original shipping charges are NON REFUNDABLE.
WE DO NOT ALLOW the return of any Uniform purchased to be used for a Halloween Outfit unless the following conditions are met.
- The Uniform is still BRAND NEW
- The Uniform is still professionally FOLDED
- The Uniform bag has not been OPENED
- The Uniform has NOT BEEN WASHED
- The Uniform has NOT BEEN WORN
Books and Videos:
be advised that these items are non-refundable. Items may be exchanged
for the same title if defective or damaged upon receipt.
Please email firstname.lastname@example.org for a return authorization number.
The USA Shaolin Temple ships throughout the United States via United States Postal Service (USPS) Priority Mail. Shipping prices are calculated at checkout. Most orders are processed at the USA Shaolin Temple within 48 business hours. USPS Priority Mail ships in 2 - 3 business days. Be sure to include all the information required accurately. Any inaccurate credit card or billing information may delay the shipment of your order. We are not responsible for shipments to inaccurate addresses.
What happens when I place my order?
After you place your order, an order confirmation email will be sent to your inbox. If you do not receive this email, please check your spam or junk folder.
Your order will then be securely processed and fulfilled by our shipping department. You will receive an email when your order is shipped.
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the USA Shaolin Temple © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.